Appleby takes your privacy seriously. We’d like you to read this Privacy Policy carefully as it contains important information about what to expect when Appleby collects personal information about you and how Appleby will use your personal data.

This policy applies to information we collect about:

• visitors to our website;

• people who contact us through our website;

• people who engage with us over social media;

• people who visit Appleby; and,

• people who submit their personal data to us in any other way.

1. What do we collect?

1.1 When you contact us through our website we may collect the following personal information from you:

a. Name;

b. email address; and

c. telephone number.

1.2 Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide our services.

1.3 We might also collect Information from cookies, web beacons or from the internet, including your IP address, browser type, operating system, domain name, access times, which pages you visit within our website and referring website addresses.

1.4 If you ask us to connect with other sites (for example if you ask us to connect with your Facebook account) we may get information that way too.

1.5 If you stay with us we might also have more data. For example, if you use our WiFi or SmartTV that might give us additional information about you.

2. How we will use the information about you?

2.1 We gather this information to allow us to answer any enquiries you raise with us through our website. The relevant information is then used by us to communicate with you on any matter relating to what we offer. If you agree, we may also contact you about other products and services we think may be of interest to you.

2.2 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide this aggregate information to third parties.

2.3 We may also use the data we obtain to protect Appleby, its owners, its agents and people who work at Appleby. We may use the data to protect our legal interests or to comply with our legal obligations. For example if you sign a rental agreement to use Appleby and you break it, or we reasonably suspect that you may have broken it, we may use data we have obtained enforce that agreement.

3. Cookies and other information-gathering technologies

3.1 Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

3.2 We use a third party service, Squarespace, to help with some of the content on our website. They control the cookies at www.applebycornwall.com. Squarespace may collect information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help improve it. For more information about how Squarespace processes data, please see their privacy notice.

3.3 The news section of our site features content from twitter. For information on twitter’s privacy policy see their privacy notice here – https://twitter.com/privacy.

3.4 We also use various Google services including Google Maps to give directions to Appleby and YouTube to show videos. Google’s privacy policy is here – http://www.google.com/policies/privacy/ We also use analytics tools from Google to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

4. How we protect your information

4.1 We have put in place security procedures and technical and organisational measures to safeguard your personal information. We will use what we consider to be reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you.

5. Access to your information and updating and correcting your information

5.1 You may have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to Latitude 50 who will pass this on to us. You can address an email or letter to us via Latitude 50. Their details are at www.latitude50.co.uk

5.2 You may have additional rights with respect to your data including:

• a right of data portability;

• a right to object to processing;

• a right to erasure,

These and other data protection rights are explained on the ICO website at www.ico.org.uk

5.3 We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Appleby changes, for example if you change your email address or name, please let us know the correct details by sending an email to us. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

6. Changes to this Privacy Policy

6.1 We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy Policy was last updated on 17 June 2024.

7. Links to other websites

7.1 Our website contains links to other websites. This Privacy Policy applies only to this website so when you access links to other websites you should read their own privacy policies.